Refund Policy

Gift Vouchers

My gift vouchers can be purchased for any monetary value or for any treatment. Gift vouchers may be used to pay for the whole or any part of a treatment; Any part value remaining on a gift voucher, will still expire on the original expiry date shown on the voucher. Keep your gift voucher safe and treat it as cash as I will not accept any liability for any lost, stolen or damaged gift vouchers, or for any remaining balance on the gift voucher.

Bookings for the redemption of a gift voucher must be made in advance, as appointments are subject to availability, and at my discretion; We will not accept any liability if appointment dates and times are unavailable before the expiry of the gift voucher. The use of a gift voucher must be mentioned at the time of booking. To redeem a voucher, please contact me directly.

Please always bring your gift voucher with you to your appointment, vouchers must be displayed to be redeemed. There is no limit on the number of gift vouchers that may be used in one transaction.

Gift vouchers will expire 3 months after the purchase date, this expiry date will be displayed on the voucher. We have no obligation to remind or inform you of a gift vouchers expiry, and it is your sole responsibility to ensure that any balance is used in full prior to expiry. Gift vouchers cannot be redeemed after the expiry date.

If you need some extra time to redeem your voucher, you will need to contact me directly and this may be offered at my discretion, for a fee of 50% of the vouchers value (either the original unused value or the part value remaining if part used). 

Gift vouchers cannot be exchanged for cash or redeemed against the purchase of another voucher. 

The cancellation of voucher appointments are subject to the salons cancellation policy. Voucher appointments cancelled or rearranged by a customer within the 24 hour notice period, shall forfeit 50% of the voucher value (deposit amount), with no right to a refund. Where a voucher has not been used due to the cancellation of a booking by Unalome Healing, the voucher shall remain valid until used or expired, and at my discretion may be extended.

Subject to the salons missed appointment policy, if you do miss an appointment where a voucher was to be used, you shall forfeit the voucher value with no right to a refund.

Gift vouchers are available in physical card form and electronic. Please call or email me directly to arrange a collection date and time. Otherwise, vouchers can be posted for a small postal charge of £2.95; Please allow up to 7 days for delivery of a postal gift voucher. The postage of vouchers is to UK addresses only.

Booking / Deposit

All bookings are to made directly through the website, for assistance with this you can contact me directly via text, email and social media. All bookings are only secured once you have received a confirmation email, following which a calendar invite will be sent to the email address provided on the booking, with information about the appointment, specific treatment and a form to be completed in advance of the booking. Automatic email confirmations may go to the email recipient’s junk or spam email folder, so please check; The salon accepts no liability should this cause you to miss your appointment, and you shall still be subject to the salons missed appointment policy.

Cancellation policy / Rearranging an appointment

If you do need to rearrange or cancel your appointment with us, we are able to transfer your booking to an alternative date and time, provided the salon has been given at least 24 hours notice, prior to the start of your appointment.

Unfortunately, appointments where a gift voucher is to be used, that is cancelled or rearranged by a customer within the 24 hour notice period, shall forfeit the voucher value, with no right to a refund.

Due to any unforeseen circumstances, I may have to cancel or rearrange appointments within the 24 hour notice period. Where appointments were booked using gift vouchers, the vouchers shall remain valid until expiry, and at my discretion may be extended.

Missed appointment

If you do miss an appointment where a voucher was to be used, you shall forfeit the voucher value, with no right to a refund.

Consultation

Treatments can only be carried out on a successful completion of a consultation, where required. I reserve the right to refuse treatments where a consultation has not been successfully completed.

Children & Young person’s

All persons under the age of 16, will need to be accompanied by a parent, guardian or adult, at all times, throughout their appointment.

Arrival time

Clients are advised to arrive at the start of the appointment, no earlier. Unfortunately, if a client is late for their appointment, this time shall be deducted from their treatment time.

Etiquette

My treatment room is on the first floor of the house. I ask that should you have any difficulty in using stairs, or have any allergies to pets, that you raise this with me at the time of booking so that we can arrange a suitable alternative.